BDO SM GENSAN -These past few days became so dramatic for me, I was emotional and maybe tactless of telling what I want to say to the world.I want to be true to myself and people who really knew me will definitely understand it.
I would like to share my story about My BDO nightmare.
It was afternoon Sept 13, 2014 when I went to BDO SM Gensan hoping to open a new account in BDO with passbook and ATM Card.
Only I have are my 2 ID's( Company ID and photocopy only of my passport) and 2 pcs of 2x2 pictures and cash.
I approached this lady with full make-up wearing yellow inner, black coat and she tied her hair like she will be doing her laundry who happened doing paperworks, so I understand why she never greeted me which I believe that's every company's standard operating procedure but still I opened my mouth and I said "Excuse me Maam, mag oopen account po ako"
Then she told me that they need 2 ID's and I said if it's ok lang po ba maam na photocopy po ang isa? i have one original ID nman po and it's company ID, but this lady maybe in a hurry to finish our transaction never let me finish what I would like to say - di man lang niya ako pinatapos while kinukuha ko yung mga papers sa pouch ko to let her see all of those.
With my disappointments of these lacking of requirements needed to open an account. I went home to get ID's. unfortunately there are lots of misfortune happened to me which I posted on my fb accounts.
I would like to share my story about My BDO nightmare.
It was afternoon Sept 13, 2014 when I went to BDO SM Gensan hoping to open a new account in BDO with passbook and ATM Card.
Only I have are my 2 ID's( Company ID and photocopy only of my passport) and 2 pcs of 2x2 pictures and cash.
I approached this lady with full make-up wearing yellow inner, black coat and she tied her hair like she will be doing her laundry who happened doing paperworks, so I understand why she never greeted me which I believe that's every company's standard operating procedure but still I opened my mouth and I said "Excuse me Maam, mag oopen account po ako"
Then she told me that they need 2 ID's and I said if it's ok lang po ba maam na photocopy po ang isa? i have one original ID nman po and it's company ID, but this lady maybe in a hurry to finish our transaction never let me finish what I would like to say - di man lang niya ako pinatapos while kinukuha ko yung mga papers sa pouch ko to let her see all of those.
With my disappointments of these lacking of requirements needed to open an account. I went home to get ID's. unfortunately there are lots of misfortune happened to me which I posted on my fb accounts.
I successfully opened an account in BDO Santiago and not in BDO SM Gensan after that banking mishap- I should thank
that lady who never offered me a seat, and never greeted and smile to me and for not allowing me to finish my statement to insist the bank's protocol which I respected most.
after posting this message in facebook- Here's someone from somewhere acting like a lawyer or what,trying to be clever to inform me about banko sentral ng pilipinas mandated something which i never understand and he's telling me that this post is "inappropriate"- I hope it's clear to him that I was a disappointed client and I have right to post on my fb what I really wanted to post.- eh di sana gumawa din siya ng post niya, di ko naman yun pakiki alaman eh.and to that guy?! I know where you from and I know what are the "inappropriate" things you've done and please do not challenge me to say something against you. Know your fight darling.
There are lots of concern citizens and ex-clients of BDO SM Gensan who were posting also their sentiments and their bad experiences to that branch under my post. I received a lot of likes. I should say that I am not posting jokes here but there are people also who were disappointed with their services.
At around late night I received a message from one of their teller and telling me somethings which I find worthless.
1. She told me that I should have texted her and not to post it in public-
this is business and i should not ask a friend to do it for me because i could do it on my own.
2. That lady who I was pertaining is their Officer and not a basta basta teller lang-
Well, It makes me more disappointed. Officer pala siya?! basic smile and greet di niya magawa?! anyareh teh?!
3. Most of the people of the banks are CPA's-
It's clear that i never demean anybody or teller's work. and please embody the values of humility, di dapat lang nirerespeto ang tao based on their achievements and title- dapat sa ugali din yan at yan ang wala sa officer nyo na CPA yata.
4. She told me to understand if that teller went through bad day-
Ahh so you want me to understand every teller and to come back next time if she's ok?Come on.
5. I should have think daw what if that's your mom or your sister, what would be my feelings.
I rest my case. defending your mother or sister on a situation within their respective work is a no-no on business.
What I said is a bit harsh but I have a right of freedom of expression and that's my fb account. Inappropriate or what, that's my fb account.My post, my rule!
The bottomline: I am a disappointed client of BDO SM Gensan and that branch should review or reformat their Customer Service Program. Or better to identify and to know better the company's tagline "We find ways" because di nila nagawa yun. #epicfail
xoxo,
Cliff the star
I am not in the habit of posting my grievances on social media, but today I have to make an exception
Read more at: http://www.pep.ph/news/44866/dondon-monteverde-reacts-to-pami-statement-on-erik-matti-lovi-poe-issue/1/2#focus
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Read more at: http://www.pep.ph/news/44866/dondon-monteverde-reacts-to-pami-statement-on-erik-matti-lovi-poe-issue/1/2#focus
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